Privacy Policy

Los Angeles Charter Transportation Inc.

Effective Date: May 22, 2026

Los Angeles Charter Transportation Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request a quote, book a charter, or communicate with us by phone, email, or text message (SMS).

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information:

  • Contact information: name, phone number, email address, and pickup/drop-off locations.

  • Booking information: trip date, time, vehicle preference, passenger count, and special requests.

  • Payment information: billing details processed through a secure third-party payment processor (we do not store full card numbers on our servers).

  • Communications: the content of inquiries, quote requests, and messages you send us.

  • Website usage data: IP address, browser type, pages visited, and similar analytics data collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Provide quotes, confirm bookings, and deliver charter transportation services.

  • Communicate with you about your reservation, including confirmations, driver details, and changes.

  • Respond to inquiries and provide customer support.

  • Process payments and maintain billing records.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations and enforce our terms of service.

3. SMS / Text Messaging Program

When you provide your mobile phone number to Los Angeles Charter Transportation Inc. — whether through our website, a booking form, by phone, or in person — and opt in to receive text messages, the following terms apply:

Consent

By providing your mobile number and opting in, you are expressly consenting to receive SMS text messages from us related to your booking, service updates, customer service, and other communications connected to our charter transportation services.

No Sharing for Marketing

We do not sell, rent, or share your personal information — including your mobile phone number — No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.. Information shared with subcontractors supporting our services (such as messaging platforms or dispatch tools) is limited to what is necessary to deliver the service you requested.

Message Frequency

Message frequency varies. You may receive messages related to quote requests, booking confirmations, driver dispatch updates, reminders, and replies to your inquiries.

Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a one-time confirmation that you have been unsubscribed, and you will not receive further SMS messages from us. You may also reply with CANCEL, END, QUIT, or UNSUBSCRIBE.

Help

For help or more information about our SMS program, reply HELP to any message, or contact us at info@losangeleschartertrans.com.

Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. We are not responsible for any charges your carrier may apply to messages sent to or received from us.

Supported Carriers

SMS messaging is available on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We share information only as needed to operate our business and as described below:

  • Service providers: with vendors who help us run our business (e.g., payment processors, dispatch software, SMS platform providers, email services). These providers are contractually limited to using your information only to perform services for us.

  • Drivers and operational staff: with the team members who need your trip details to provide your charter service.

  • Legal requirements: when required by law, subpoena, court order, or to protect the rights, safety, or property of our company, customers, or others.

We do not sell your personal information, and we do not share it with third parties for their independent marketing purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your information, subject to legal exceptions.

  • Opt out of marketing communications.

  • Opt out of SMS messages at any time by replying STOP.

California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us at info@losangeleschartertrans.com.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to analyze traffic, remember your preferences, and improve your experience. You can control cookies through your browser settings; disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

Los Angeles Charter Transportation Inc. Email: info@losangeleschartertrans.com